Lifetime Limited Warranty

All customers are valued customers at Charm Sand, so I make every effort to ensure that my products are handcrafted with the best of care, using premium materials. That being said, sometimes things, like zippers or snaps, can still potentially break. I am grateful for your purchase and support so I warrant all of my merchandise against defects in materials and craftsmanship under normal use and proper maintenance for the life of the product.

Charm Sand will repair or replace any part of the product that is found to be defective. If the item is somehow irreparable, I will replace it at no cost to you. I know what it's like to spend hard-earned money on high-end products so I want my customers to have peace of mind when buying my merchandise. But please remember that this warranty only covers normal use of my products. If the strap of your bag breaks off because you used it to play tug-o-war with your toddler (true story), then I'm sorry to say that the warranty return will not be approved.

This warranty becomes void if the product is resold or otherwise changes hands from the original owner/purchaser. Verification will be required and I thank you for your understanding.

Here at Charm Sand, I will do what I can to keep your business. if you have any questions or concerns, please don't hesitate to reach out!